No returns without a RMA (return material authorization). For custom projects where a deposit is required, we reserve the right to consider the project abandoned and retain said deposit if no communication is conducted within a 90 day period. Waivers on all fee's can be reviewed on an individual basis.
All Returns are subject to a 15% Restocking Fee. The exclusion to this is if there is an error in the shipment. We will refund in full if there is an error on our part.
Any order cancelled after the end of day are subject to a 6% cancellation fee if paid by credit card. This covers the credit card fees we are charged for charging and returning your $$. If you paid via paypal you will get all your $$ back as long as its under 60 days.
Our goal is to always provide product and merchandise to you as soon as possible. Any items out of stock will be shipped to you immediately upon receiving it from the manufacturer. Special order items please allow extra delivery time, to prevent unnecessary delays please call in advance to verify if products are in stock. If you do not call to verify and the product is out of stock you are subject to paying the 6% cardit card fees we incur.
All damages must be reported within 24 hrs of receiving shipment to our Customer Service Department..
There are times and circumstances when a customer would like to purchase a product and have it shipped to somewhere besides the address listed on their credit card statement.
On our order form we request that the billing and shipping address be the same. The reason we do this is for credit card and address verification purposes. We do this to minimize fraud. The credit card company will simply state that the transaction is an exact match when all is good. If the shipping address is NOT listed in your credit card data base with the credit card company, then the response will come back as an "address mismatch". We cannot complete the order with address mismatches. Our customer care representative will telephone you and ask that you either add a secondary shipping address or ship to your billing address as on the credit card.
How to add a secondary shipping address?
This is very simple to do. Simply telephone your credit card company (800#) and inform them you wish to add a secondard shipping address onto your account. This process will take 5 minutes and then we will be able to ship to any address you have added to your account. This protects you against fraud and helps us process and ship your order in a timely fashion.
Many people ask us about our payment options for orders outside of the USA. We accept the American Express Card, PayPal (verified addresses only) and direct Bank-to-Bank Wire transfers. We cannot accept Visa or Mastercard because we cannot verify addresses for shipping and billing and therefore our merchant bank cannot guarantee against fraud (fraud against you or us). Do NOT ask us to make an exception on this, as we cannot.